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Cancellation & Refund Policy

Cancellation and Refund

Cancellation window Tickets can be canceled up to 30 minutes prior to the start of the film’s screening
How to Cancel Your Ticket Tickets purchased online can be canceled on the Confirm/Cancel Tickets page of the website
Tickets purchased on-site (at booths) must be presented at the ticket booth in order to be canceled
Cancellation Fee A cancellation fee of 1,000 KRW per ticket will be charged if canceled on the day of the screening
* Fee will still incur even if you cancel a ticket in order to make a change and replace an order (e.g. to choose a different film, number of tickets, or payment method)
* Only credit/debit cards can be used to cancel a ticket online
Notes:
  • Partial cancellation is not supported. Please cancel entire order and make a new purchase.
  • Tickets cannot be canceled or refunded once the cancellation window has expired.
  • Tickets issued using vouchers, Badges and PIPSTER cards can not be canceled or refunded.
  • If a refund is announced by the event organizer, you will get refunded at ticket booths during the festival period.

Processing Time of Refund

Payment Method Used Processing Time
Credit/Debit Card Canceling a card pre-authorization takes different amount of time depending on your credit card company
Cash Cash can be returned immediately or deposited into your account in 2-3 days
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