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Cancellation & Refund Policy

Cancellation and Refund

Cancellation window Tickets can be canceled up to 30 minutes prior to the start of the film¡¯s screening
How to Cancel Your Ticket Tickets purchased online can be canceled on the Confirm/Cancel Tickets page of the website
Tickets purchased on-site (at booths) must be presented at the ticket booth in order to be canceled
Cancellation Fee A cancellation fee of 1,000 KRW per ticket will be charged if canceled on the day of the screening
* Fee will still incur even if you cancel a ticket in order to make a change and replace an order (e.g. to choose a different film, number of tickets, or payment method)
* Only credit/debit cards can be used to cancel a ticket online
Notes:
  • Partial cancellation is not supported. Please cancel entire order and make a new purchase.
  • Tickets cannot be canceled or refunded once the cancellation window has expired.
  • Tickets issued using vouchers, Badges and PIPSTER cards can not be canceled or refunded.
  • If a refund is announced by the event organizer, you will get refunded at ticket booths during the festival period.

Processing Time of Refund

Payment Method Used Processing Time
Credit/Debit Card Canceling a card pre-authorization takes different amount of time depending on your credit card company
Cash Cash can be returned immediately or deposited into your account in 2-3 days
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